Policies

REFUND POLICY : 

ALL SALES ARE FINAL ! NO REFUNDS UNDER NO CIRCUMSTANCE. returns, changes to order, or exchanges once the item is shipped out or started production. Please read all product descriptions carefully before purchasing.

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

JELLYCAT COLLECTION AU  IS NOT RESPONSIBLE FOR ANY LOST PACKAGES THROUGH SHIPMENT!! CONTACT SHIPPING CARRIER IF LOST.

SHIPPING POLICY :

Packages may take up to 6 weeks to arrive depending on location

* please check product description before you purchase as we do not offer refunds.

JELLYCAT COLLECTION AU IS NOT RESPONSIBLE FOR ANY LOST PACKAGES THROUGH SHIPMENT!! CONTACT SHIPPING CARRIER IF LOST.

CHARGEBACK POLICY:

  1. By making a purchase from our website, you agree to these terms and conditions. We reserve the right to update and change these terms and conditions at any time.
  2. All customers confirm they have read and agree to our terms and conditions before making a purchase.
  3. If a chargeback is placed, Jellycatcollectionau has evidence that the customer has agreed to our terms and conditions. This evidence will be used during any dispute case.

PRIVACY POLICY:

By signing up to our SMS and E-Mail List, you agree to our Messaging Terms 

Personal Informations we collect will not be sold or given away.

By signing up we have your implicit consent to Send SMS and E-Mails to the SMS and E-Mail given by the customer.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.

 

TERMS AND CONDITIONS: 

By signing up to our SMS and E-Mail List, you agree to our Messaging Terms and Messaging Privacy Policy